FAQs

Frequently Asked Questions

1. How can I track my order? Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your order. Track order

2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways.

3. Do you offer international shipping? Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our Shipping Policy for more details.

4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Please see our Returns & Exchanges page for detailed instructions. View return policy.

5. How can I contact customer support? Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via  the contact form on our Contact Us page. (Live chat is available on our store)

6. Can I cancel or modify my order after it has been placed? You have a 24-hour window to cancel or modify your order hassle-free. Once an order has been shipped, we may not be able to make changes to it, but we will do our best to accommodate your request.

7. Do you offer bulk or wholesale discounts? Yes, we offer discounts for bulk orders and wholesale purchases. Please reach out to our sales team at team.econxpress@gmail.com for more information on pricing and eligibility.

8. Are your products eco-friendly? We are committed to sustainability and environmental responsibility. Many of our products are made from eco-friendly materials and are energy-efficient.

9. Do you offer installation services for your products? While we do not offer installation services directly, we provide detailed installation guides and instructions for most of our products. If you need assistance or have questions about installation, please don't hesitate to contact our customer support team for guidance.